Twilio is a customer engagement platform that provides communication APIs for messaging, voice, video, and authentication. Twilio enables developers and businesses to build personalized and scalable experiences for their customers across various channels.
Twilio uses AI to help businesses understand their customers and deliver tailored experiences. For example, Twilio CustomerAI is a technology layer that combines the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform. Twilio CustomerAI can help businesses create personalized, customer-aware experiences powered by OpenAI.
There are different ways to learn Twilio, depending on your level of expertise and learning goals. Some of the best resources are:
- The official Twilio documentation, which provides tutorials, guides, and reference materials for various products and features of Twilio.
- The Twilio Education program, which offers interactive courses, games, and events to help you learn how to code and use Twilio. You can also join the TwilioQuest Discord community, where you can ask questions and meet fellow learners.
- The YouTube video course “Learn Twilio Messaging, Voice, and Serverless”, which covers the basics of Twilio, such as how to send and receive SMS and MMS messages, make and receive voice calls, and create a conferencing and scheduling application using the serverless toolkit. 6
Useful Links:
Main website: https://www.twilio.com/
OpenAI Integration: https://www.twilio.com/en-us/press/releases/twilio-to-deliver-customer-aware-generative-ai-through-new-opena
Overview of Customer AI: https://www.twilio.com/en-us/customer-ai
Twilio Education Page: https://www.twilio.com/en-us/blog/5-ways-to-grow-as-a-developer-with-twilio-education
