Metrics and KPIs

Metrics and KPIs drive organizational success or failure, and Peter Drucker famously said, “You can’t manage what you can’t measure”.

For organizational KPIs, it is useful to build a KPI tree. Here’s the ServiceNow documentation on creating a KPI Tree: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/performance-analytics/concept/design-kpi-tree.html

Contact and Call Center

https://infinitekb.com/contact-and-call-center-metrics

Cyber Incident Response

https://infinitekb.com/cyber-incident-response-metrics

DevOps

https://infinitekb.com/devops-metrics

Financial

https://infinitekb.com/financial-metrics

Go-To-Market

https://infinitekb.com/go-to-market-metrics

KCIs – Key Control Indicators

https://infinitekb.com/KCI

Marketing

https://infinitekb.com/marketing-kpis

Manufacturing

https://infinitekb.com/manufacturing-metrics

Online Advertising

https://infinitekb.com/online-advertising-kpis

Recruitment KPIs

https://infinitekb.com/recruitment-kpis

RevOps

https://infinitekb.com/revops-metrics

Sales

https://infinitekb.com/sales-metrics

Service Desk

https://infinitekb.com/service-desk-metrics

Supply Chain SCOR Metrics

https://infinitekb.com/supply-chain-scor-metrics

Voice of the Customer

https://infinitekb.com/voice-of-the-customer-metrics